Shipping, Returns, Exchanges, Cancellations

Common purchase queries answered

Orders and Shipping

We ship via UPS, USPS Priority Mail and occasionally Fedex. All of our shipments are done with tracking to provide reliable shipment status and determine if and when your package is delivered by the courier to the address you provide upon ordering. We normally do not require signature release, but we do add insurance. If a package is not delivered to you and the tracking of the package also confirms it is not delivered yet, then we will file a claim for you with the courier if it is evident the package is lost. However, if the tracking of your package shows the courier has delivered the package to your address, we are no longer responsible for your package; it is assumed that you physically received your package when the tracking shows it has been delivered. We are not responsible for packages stolen from your premises or misdelivered by the courier to another address by mistake. You however may file a claim with the appropriate courier and we will support you in this effort; however, we will not be responsible for sending out additional product simply because you claim you never received it, despite the courier tracking showing it has been delivered to your address.

Domestic orders normally arrive within 1-10 days depending on the carrier. USPS Priority mail has become slow, so we prefer UPS ground shipping.

International orders normally arrive within 5-20 days of shipping. We use UPS when possible for international shipping. Please note international orders need to pass through customs in your country before it will be released for final delivery, which could cause a delay. If you do not pay brokerage, duty or vat, your order may be disposed of by customs or returned to us.

Please note that shipping delays will occur if you provide an incorrect address at checkout.

If your package is returned to us due to a shipping error, we’ll reach out to you via your email address provided from your order. If we don’t get a response within 90 days, we will consider the order abandoned and the shipment will become the property of

In order to reship your order for an error in your shipping address or failure to pay duty or vat, you may be required to pay for shipping.

You can create an account by going to My Account and Register by entering your email address.

Login and go to My Account and click on Addresses located in the left side bar.

Prior to shipping, You may also acquire your order status and other live updates by logging in to My Account.


When your order ships, we will notify you via email. Included in your email will be a tracking number for your shipment. We encourage you to track your package online or on the phone with the carrier. Most carriers can provide an estimated delivery date. Be sure to contact us if anything seems unusual with the progress of the shipment.

No. Your credit or debit card information entered online is processed by our card processor and not stored in the cloud or computer database. If you call and place an order, your credit or debit card information is processed followed by destruction using a micro cut shredder.

We only charge sales tax for orders shipping within our resident state of business. Therefore all orders shipping within Washington state will be charged applicable destination sales tax. All other taxes and fees imposed by other states or countries are the responsibility of the purchaser. This include Brokerage, VAT, GST and/or HST.

Most likely yes! We ship almost everywhere in the world. To find out if we ship to your country, place an item in your cart, select View Cart, and then Checkout. In the first checkout step- Shipping Info- select the ‘Country’ pull-down menu. If your country is included in that list, then we ship to you! If your country is not included, you, unfortunately, won’t be able to place an order. In this case, we’d suggest having a friend from another country order for you and forward the shipment to you.

Most shipments come in one package. There are occasions where multiple packages are required because of the size or weight. The way you can tell if we are sending multiple packages is if you get multiple tracking number we email your shipment is complete.

If you need to swap or return an item

Returns, Exchanges, Cancellations

Items can be returned up to 30 days from date of purchase date. To ensure your return or exchange is processed promptly and accurately, call us or use the contact form. We will provide you with a Return Merchandise Authorization (RMA) number and instructions for returning your item(s). Please make sure you write this number on the outside of the package you send back to us. Returns without an RMA # will not be processed.It is your responsibility to return the item to us.Additional Information:
  • Be sure to clearly label your items with the information provided to you by the customer service representative.
  • There is a 25% restocking fee on merchandise returned/exchanged for any reason other than a product shipping damage.
  • Once your package is shipped, the shipping and handling charge is not refundable unless there is a product shipping damage.
  • Please inspect your package immediately upon receipt for shipping damage. You must notify the carrier and us within three (3) days of receipt of any shipping damages. We cannot take responsibility for shipping damage beyond this point.
  • Returns/Exchanges will not be accepted after 30 days from the purchase date.
  • Returned item must be in saleable condition to be sold again to another buyer: We offer refunds as long as the goods are in saleable condition.
  • We cannot accept returns for items damaged in transit where that damage is not reported to the carrier and us within three (3) days of a customer accepting that shipment. Damages must be reported immediately. Do not ship damaged items back without an RMA.

Unbridled Fulfillment
203 Mission Ave, Ste 201
Cashmere, WA 98815

You should insure your return and get tracking.

No problem, call us or fill out the contact form.
First thing to do is keep all packaging material and contact the carrier and us immediately, use our contact form. You will need to take pictures of the packaging, contents, and Box Maker’s Certificate ( the seal printed on the bottom indicating the strength of the box.) Don’t delay, the carrier could deny any claim if they are not contacted withing 3 business days.
Easy, call us or fill out the contact form.
Contact us immediately by using the contact form or telephone.

Orders placed for our models are noncancelable due to nature of creating artwork, procurement of manufacturing supplies, and production lead time. If you are unable to complete your subscription time payments, fill out the contact form, we may be able to pause payments or give you a 100% store credit for payments made.

Filing a chargeback or dispute for a legitimate order is fraudulent. If an order is shipped and it is not received, the correct action is to contact us to file an insurance claim to enable us to replace your order. Filing a chargeback or dispute is not the correct course of action if the carrier does not deliver your order. If you return your order without an RMA or the order is returned as undeliverable or unclaimed, a 25% restocking fee and 5% merchant processor fee will be imposed.